Total Calls
491
Across 28 agents
Avg Cx Score
0.68
Overall customer experience
Avg AI CSAT
0.74
Predicted satisfaction (0–1)
Avg Sentiment
0.45
AI sentiment score
Top Agents
Ranked by AI CSAT • All Teams
Showing top 5
#1
Rebecca Thompson
AI CSAT 0.80
Cx 0.77
10 calls
AI CSAT: 0.80
Cx: 0.77
#2
Ryan Venturino
AI CSAT 0.80
Cx 0.77
3 calls
AI CSAT: 0.80
Cx: 0.77
#3
Alan Begly
AI CSAT 0.80
Cx 0.60
1 calls
AI CSAT: 0.80
Cx: 0.60
#4
Andrey Levchenko
AI CSAT 0.80
Cx 0.77
1 calls
AI CSAT: 0.80
Cx: 0.77
#5
Joe Morgan
AI CSAT 0.80
Cx 0.77
1 calls
AI CSAT: 0.80
Cx: 0.77
All Agents
AI CSAT descending • All Teams
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Rebecca Thompson | 10 | 0.80 | 0.51 | 1.00 | 0.77 |
| Ryan Venturino | 3 | 0.80 | 0.50 | 1.00 | 0.77 |
| Alan Begly | 1 | 0.80 | 0.00 | 1.00 | 0.60 |
| Andrey Levchenko | 1 | 0.80 | 0.50 | 1.00 | 0.77 |
| Joe Morgan | 1 | 0.80 | 0.50 | 1.00 | 0.77 |
| Rich Dow | 16 | 0.79 | 0.56 | 0.88 | 0.75 |
| Oleksii Kalarash | 5 | 0.79 | 0.47 | 0.47 | 0.58 |
| Dave Morgan | 17 | 0.78 | 0.45 | 0.84 | 0.69 |
| Noah Rogers | 25 | 0.77 | 0.55 | 0.89 | 0.74 |
| Vitalii Latansky | 10 | 0.77 | 0.48 | 0.87 | 0.71 |
| Mera Numonpur_Sales | 41 | 0.76 | 0.52 | 0.87 | 0.72 |
| Michael Davidson | 36 | 0.76 | 0.51 | 0.83 | 0.70 |
| Raymond Wong | 28 | 0.76 | 0.53 | 0.90 | 0.73 |
| Volodymyr Stepanov | 11 | 0.76 | 0.48 | 0.91 | 0.72 |
| Bradley Foster | 10 | 0.76 | 0.45 | 0.95 | 0.73 |
| Vitaliy Nemoy | 4 | 0.75 | 0.50 | 1.00 | 0.75 |
| Aleksey Pivtorak | 16 | 0.74 | 0.45 | 1.00 | 0.73 |
| Oleksandr Suglobov | 6 | 0.74 | 0.44 | 0.50 | 0.56 |
| Ivan Ovcharenko | 14 | 0.73 | 0.48 | 0.88 | 0.70 |
| Emina Mugbilova | 6 | 0.73 | 0.40 | 0.93 | 0.69 |
| Vitalii Ostrovskyi | 8 | 0.72 | 0.46 | 0.96 | 0.72 |
| Hamza Javed | 31 | 0.71 | 0.48 | 0.85 | 0.68 |
| Alex Newtz | 2 | 0.70 | 0.50 | 0.75 | 0.65 |
| Matthew Ung | 18 | 0.69 | 0.48 | 0.76 | 0.64 |
| Gulnara Chorekleva | 58 | 0.67 | 0.50 | 0.73 | 0.63 |
| Rachel Rakovan | 109 | 0.66 | 0.51 | 0.78 | 0.65 |
| Yevhen Yarich | 3 | 0.60 | 0.00 | 0.00 | 0.20 |
| Darci Martin | 1 | 0.60 | 0.50 | 1.00 | 0.70 |