Total Calls
462
Across 29 agents
Avg Cx Score
0.71
Overall customer experience
Avg AI CSAT
0.74
Predicted satisfaction (0–1)
Avg Sentiment
0.47
AI sentiment score
Top Agents
Ranked by AI CSAT • All Teams
Showing top 5
#1
Ryan Venturino
AI CSAT 0.84
Cx 0.82
2 calls
AI CSAT: 0.84
Cx: 0.82
#2
Raymond Wong
AI CSAT 0.80
Cx 0.78
21 calls
AI CSAT: 0.80
Cx: 0.78
#3
Darci Martin
AI CSAT 0.80
Cx 0.71
3 calls
AI CSAT: 0.80
Cx: 0.71
#4
Joe Morgan
AI CSAT 0.80
Cx 0.93
2 calls
AI CSAT: 0.80
Cx: 0.93
#5
Kathryn Greene
AI CSAT 0.80
Cx 0.77
1 calls
AI CSAT: 0.80
Cx: 0.77
All Agents
AI CSAT descending • All Teams
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Ryan Venturino | 2 | 0.84 | 0.60 | 1.00 | 0.82 |
| Raymond Wong | 21 | 0.80 | 0.53 | 1.00 | 0.78 |
| Darci Martin | 3 | 0.80 | 0.33 | 1.00 | 0.71 |
| Joe Morgan | 2 | 0.80 | 1.00 | 1.00 | 0.93 |
| Kathryn Greene | 1 | 0.80 | 0.50 | 1.00 | 0.77 |
| Dave Morgan | 14 | 0.79 | 0.48 | 0.97 | 0.75 |
| Vitalii Ostrovskyi | 18 | 0.78 | 0.48 | 1.00 | 0.76 |
| Volodymyr Stepanov | 17 | 0.78 | 0.46 | 0.95 | 0.73 |
| Matthew Ung | 17 | 0.78 | 0.51 | 0.91 | 0.73 |
| Oleksii Kalarash | 15 | 0.78 | 0.47 | 0.73 | 0.66 |
| Eugene Pachkovskiy | 9 | 0.78 | 0.46 | 1.00 | 0.75 |
| Ivan Ovcharenko | 9 | 0.78 | 0.46 | 1.00 | 0.75 |
| Noah Rogers | 28 | 0.77 | 0.49 | 0.89 | 0.72 |
| Michael Davidson | 28 | 0.77 | 0.53 | 0.93 | 0.75 |
| Hamza Javed | 26 | 0.76 | 0.47 | 0.87 | 0.70 |
| Oleksandr Suglobov | 4 | 0.76 | 0.40 | 0.90 | 0.69 |
| Emina Mugbilova | 36 | 0.75 | 0.44 | 0.95 | 0.71 |
| Aleksey Pivtorak | 7 | 0.75 | 0.45 | 0.64 | 0.61 |
| Vitalii Latansky | 14 | 0.74 | 0.38 | 0.90 | 0.67 |
| Katie Lantz_Sales | 21 | 0.73 | 0.48 | 0.82 | 0.68 |
| Melanie Bender | 20 | 0.73 | 0.44 | 0.82 | 0.67 |
| Rebecca Thompson | 13 | 0.73 | 0.48 | 0.90 | 0.70 |
| Mera Numonpur_Sales | 12 | 0.73 | 0.50 | 0.83 | 0.69 |
| Vitaliy Nemoy | 14 | 0.72 | 0.42 | 0.96 | 0.70 |
| Bradley Foster | 18 | 0.70 | 0.52 | 0.81 | 0.68 |
| Rich Dow | 9 | 0.70 | 0.42 | 0.79 | 0.64 |
| Gulnara Chorekleva | 21 | 0.68 | 0.47 | 0.80 | 0.65 |
| Rachel Rakovan | 62 | 0.64 | 0.50 | 0.87 | 0.67 |
| Alan Begly | 1 | 0.20 | 0.00 | 1.00 | 0.41 |