Total Calls
135
Across 6 agents
Avg Cx Score
0.72
Overall customer experience
Avg AI CSAT
0.76
Predicted satisfaction (0–1)
Avg Sentiment
0.50
AI sentiment score
Top Agents
Ranked by AI CSAT • Team: US Support
Showing top 5
#1
Rich Dow
AI CSAT 0.79
Cx 0.75
16 calls
AI CSAT: 0.79
Cx: 0.75
#2
Dave Morgan
AI CSAT 0.78
Cx 0.69
17 calls
AI CSAT: 0.78
Cx: 0.69
#3
Noah Rogers
AI CSAT 0.77
Cx 0.74
25 calls
AI CSAT: 0.77
Cx: 0.74
#4
Michael Davidson
AI CSAT 0.76
Cx 0.70
36 calls
AI CSAT: 0.76
Cx: 0.70
#5
Bradley Foster
AI CSAT 0.76
Cx 0.73
10 calls
AI CSAT: 0.76
Cx: 0.73
All Agents
AI CSAT descending • Team: US Support
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Rich Dow | 16 | 0.79 | 0.56 | 0.88 | 0.75 |
| Dave Morgan | 17 | 0.78 | 0.45 | 0.84 | 0.69 |
| Noah Rogers | 25 | 0.77 | 0.55 | 0.89 | 0.74 |
| Michael Davidson | 36 | 0.76 | 0.51 | 0.83 | 0.70 |
| Bradley Foster | 10 | 0.76 | 0.45 | 0.95 | 0.73 |
| Hamza Javed | 31 | 0.71 | 0.48 | 0.85 | 0.68 |