Total Calls
123
Across 6 agents
Avg Cx Score
0.71
Overall customer experience
Avg AI CSAT
0.75
Predicted satisfaction (0–1)
Avg Sentiment
0.49
AI sentiment score
Top Agents
Ranked by AI CSAT • Team: US Support
Showing top 5
#1
Dave Morgan
AI CSAT 0.79
Cx 0.75
14 calls
AI CSAT: 0.79
Cx: 0.75
#2
Noah Rogers
AI CSAT 0.77
Cx 0.72
28 calls
AI CSAT: 0.77
Cx: 0.72
#3
Michael Davidson
AI CSAT 0.77
Cx 0.75
28 calls
AI CSAT: 0.77
Cx: 0.75
#4
Hamza Javed
AI CSAT 0.76
Cx 0.70
26 calls
AI CSAT: 0.76
Cx: 0.70
#5
Bradley Foster
AI CSAT 0.70
Cx 0.68
18 calls
AI CSAT: 0.70
Cx: 0.68
All Agents
AI CSAT descending • Team: US Support
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Dave Morgan | 14 | 0.79 | 0.48 | 0.97 | 0.75 |
| Noah Rogers | 28 | 0.77 | 0.49 | 0.89 | 0.72 |
| Michael Davidson | 28 | 0.77 | 0.53 | 0.93 | 0.75 |
| Hamza Javed | 26 | 0.76 | 0.47 | 0.87 | 0.70 |
| Bradley Foster | 18 | 0.70 | 0.52 | 0.81 | 0.68 |
| Rich Dow | 9 | 0.70 | 0.42 | 0.79 | 0.64 |