Total Calls
33
Across 2 agents
Avg Cx Score
0.69
Overall customer experience
Avg AI CSAT
0.73
Predicted satisfaction (0–1)
Avg Sentiment
0.49
AI sentiment score
Top Agents
Ranked by AI CSAT • Team: Sales
Showing top 2
#1
Katie Lantz_Sales
AI CSAT 0.73
Cx 0.68
21 calls
AI CSAT: 0.73
Cx: 0.68
#2
Mera Numonpur_Sales
AI CSAT 0.73
Cx 0.69
12 calls
AI CSAT: 0.73
Cx: 0.69
All Agents
AI CSAT descending • Team: Sales
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Katie Lantz_Sales | 21 | 0.73 | 0.48 | 0.82 | 0.68 |
| Mera Numonpur_Sales | 12 | 0.73 | 0.50 | 0.83 | 0.69 |